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Couleur Café 2019 is completely sold-out!

Questions regarding your order? Check the FAQ section below as well as the Ticketmaster FAQ. Please direct all other questions to Ticketmaster here or call the Ticketmaster helpdesk at + 32 (0)70 222 107 (€0.30/min).

FAQ - Tickets

Can I buy a separate camping ticket?

No, the only way to stay on our camping is to buy a Combi + Camping ticket.

Can I stay 1 or 2 nights on the camping?

Due to limited capacity, we offer the camping solely to people who are coming to Couleur Café for 3 days. It is therefore impossible to by a day ticket with camping. You can of course always buy a Combi + Camping ticket and leave early of arrive late, but you will pay full price.

When does the camping open up?

Our camping opens up on Friday the 26^th of June at 9.30AM and closes on Monday June 28th at noon.

What payment methods does Ticketmaster accept?

Click here for an overview.

Lost your ticket(s)? No access to your mailbox? Your tickets got stolen?

Get in touch with Ticketmaster. Keep your order number to hand (if you can dig it up somewhere).

My tickets have been ordered and paid for, but I haven’t received them yet. What’s next?

First check your inbox and spam (junk mail) folder. Log in to your Ticketmaster account and check the status of your order. Still haven’t found your tickets? Get in touch with Ticketmaster.

Can I buy a day or combi ticket from the on-site box office?

Yes, as long as the festival isn’t sold out.

Does my name have to appear on my festival ticket?

No, the name of the person who bought the ticket will be printed on this ticket. If the ticket has been purchased regularly, you may not experience any problems.

Make sure that the general condition of the ticket is good, when the original buyer does not go inside with you. Print your ticket on white paper and make sure the back side is blank. A duplicate can only be handed over to the original purchaser in case of any problems.

Caution! Do not buy tickets on the streets.

Does my ticket have to be printed out?

No, you can also show your ticket on your smartphone. Do make sure to set your screen to full brightness to ensure a quick handling.

I can’t make it to Couleur Café due to circumstances beyond my control. Can I get a refund?

Regrettably, no. Tickets are not refunded. You can however resell your ticket through our official partner TicketSwap.

What is TicketSwap?

Can I resell my ticket?

Yes, you can use our reliable and secure partner TicketSwap.

There are other auction sites that resell second-hand tickets, but their reliability cannot be guaranteed. We strongly advise against this and recommend working exclusively with TicketSwap.

In case of problems (tickets that were resold more than once, counterfeit tickets...) it’s your name on the ticket and you may be subject to criminal prosecution. There is a legal framework that governs the resale of tickets. The Belgian law of 30 July 2013 concerning the sale of tickets to events states that:

The occasional resale of tickets is allowed if the sale price is not higher than the definitive price printed on the ticket.
Non-occasional or regular reselling of tickets or making platforms available where non-occasional resale can take place or where the price can exceed the maximum permitted price is prohibited. The sale of free tickets, invitations, sponsor tickets or special offers of tickets before the official sale date is prohibited. Victims of the above-mentioned practices can reclaim from the reseller the excess amount paid.
There is a lively trade in festival tickets on parallel markets. Contrary to tickets purchased via the official ticket channels Ticketmaster.be and Festicket.com, the validity of tickets purchased on the black market is not guaranteed. All too often we find that counterfeit tickets are offered on the black market. In other words, tickets purchased in this manner may be blacklisted and as a result access will be refused.

More info at www.ilovemyticket.be the website of FPS Economy.

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